Desired - Skill set
1) Analytical skill - ability to analyze Issues related to software products and systems.
2) Communication Skill - Possess effective communication skills (written and verbal)
4) Overall Experience - Fresher or 6 months in any tech support role .
5) Prior experience of interacting with International clients, preferred.
6) Knowledge of Basic network tools (ping, tracert, ipconfig commands...)
7) Knowledge of methodologies to identify and track Incidents and Issues, related to Software and systems
8) Knowledge of common IT tools used by end-User ( Microsoft Windows OS, Microsoft Office Package, Outlook, Internet explorer, VPN and remote tools)
Freshers with good communication skills can also apply.
Only for B.tech(computer science) or BCA candidates can apply
Salary: INR 90,000 - 1,50,000 PA.
Desired Candidate Profile
UG:B.Tech/B.E. - Computers, BCA - Computers
MattsenKumar Services Pvt. Ltd
MattsenKumar Services Pvt. Ltd.
At MattsenKumar, we provide most cost effective global business process outsourcing and management services that with the collaboration of our clients, delivers maximum ROI. Our contact center services caters to customers through Voice, IVR, Chat, Email and Social media channels. We are capable of providing support in multiple languages through our offshore operations. Our technology infrastructure is PCI Level 1 certified to provide highest level of security to client data.
Contact Company:MattsenKumar Services Pvt. Ltd