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Lead Process Trainer- Ecommerce

- 5 YearsGurgaon

Posted: 28 days ago

Job Description

Role Purpose:

The Trainers primary responsibilities will be to ensure the smooth scheduling, coordination and facilitation of activities related to the training function..

Key Role Deliverables:
  • Training the batches as per the process requirement
  • Scheduling, planning, and co coordinating the pre Training activities with the concerned teams
  • Send timely updates, training invites, reminders etc by e-mail giving special attention to the timelines offered by the Ops teams
  • Securing training room bookings 
  • Obtaining training aids and resources as required 
  • Ability to provide basic details about the current training sessions to the participants
  • Assist in designing promotional e-mails, posters and/ or other material for Training
  • Supporting content research through online or other media.
  • Conduct classroom based communication skills training to executives
  • Offer on-floor support as per business needs
  • Understand and follow the organizational hierarchy for internal communication

  • 6 months experience as a trainer is must.
  • Must be a Graduate.
  • Excellent Communication skill.
  • Should be flexible in 24*7 environment.

Salary: INR 2,00,000 - 3,75,000 P.A. Medical benefits + Transport Reimbursement
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

PG - MBA/PGDM - Any Specialization
Doctorate - Doctorate Not Required

Company Profile

MattsenKumar Services Pvt. Ltd
Outsourcing with MattsenKumar ("MK") means more than "just" competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its' clients-and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK's DNA--and these quality extras are built into their support model. Through our Business Insights team, in addition to successful transactional output, we also offer business analytics and assessment to further enhance our value proposition. A commitment to ensuring maximum protection of client data is demonstrated through several successive years of being PCI CERTIFIED -- MK's clients deserve nothing less.

MK has been growing global offshore talent in India for over fifteen (15) years, clients are assured of tried and true hiring, training and team development processes--these fundamentals ensure that the maximum ROI is consistently delivered. In fact, MK is so successful with its' clients that even in the vastly competitive global outsourcing market, MK successfully keeps and grows clients year after year, and overall client attrition within MK is 80% LESS than what other global outsourcers achieve. MattsenKumar. Your best choice for quality global outsourcing.
View Contact Details+
Contact Details

Recruiter Name:Shruti Jain

Contact Company:MattsenKumar Services Pvt. Ltd


Address :34, Sector 19, Udyog Vihar, Phase IV, Gurgaon