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Lead Process Excellence - Ecommerce [bangalore Only]

3 - 6 YearsBengaluru

Posted: 23 days ago

Job Description

Role Purpose:

Candidate will need to Identify and implement process improvement efforts for the business within the client PEx framework and within sound process improvement accepted disciplines and practices. Take responsibility and accountability for the successful utilization and results of the Performance Excellence program.

Key Role Deliverables:
  1. Will be responsible to work as a client end representative and will be deployed at the clients facility
  2. Will be responsible to drive process and value stream mapping for clients work flows/processes
  3. Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction
  4. Preparation of monthly project scorecard reports.
  5. It will be an added benefit to have an experience on business process re-engineering

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Team Leader-Quality Assurance/Quality Control
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Required skills and attributes:
  1. Demonstrated excellent analytical, creative and problem solving skills
  2. An enquiring mind, curiosity and desire to understand why
  3. Excellent communication skills
  4. Well-developed presentation skills
  5. High proficiency with PowerPoint and Excel
  6. Green belt six sigma would be preferred (trained or certified)

Education:UG -Any Graduate

Company Profile

MattsenKumar Services Pvt. Ltd
Outsourcing with MattsenKumar ("MK") means more than "just" competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its' clients-and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK's DNA--and these quality extras are built into their support model. Through our Business Insights team, in addition to successful transactional output, we also offer business analytics and assessment to further enhance our value proposition. A commitment to ensuring maximum protection of client data is demonstrated through several successive years of being PCI CERTIFIED -- MK's clients deserve nothing less.
View Contact Details+
Contact Details

Recruiter Name:Anshuman Chandra

Contact Company:MattsenKumar Services Pvt. Ltd