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Hiring for Catalogue Helpdesk Executive

1 - 6 YearsJaipur

Posted: 33 days ago

Job Description

  • Updating all data change request raised through OTRS.
  • Support providing data enrichment/changes/updating the existing Catalog.
  • Provide one flow support to all the internal stakeholders in regards to any corrections
  • required on the Existing products.
  • Support Seller Account Issue team and SS Listing Support with regards to all Seller
  • queries.
  • Disable/Enable FSNs with regards to Catalog errors from the website (Litigation etc)
  • Analyze the data and do a clean-up of attributes/ images to provide clean/error free data
  • on the website.
  • Resolve all the miss-shipment cases by either placing the FSN on hold or doing the data
  • corrections to avoid any further escalations.
  • Work closely with the FA Ops and provide them support on the in-warding issues.
  • Support the internal stakeholders with regards to Data sanitary checks/ website QC.
  • Helps with data migration of any vertical.
  • Works on updating the correct paths for the FSNs with the help of Launch.
  • Update different products states based on the request as- Ready/Draft/On-Hold.
  • Updates the size chart requests received directly from the Sellers or Category.


Salary: INR 1,50,000 - 2,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile




Doctorate - Doctorate Not Required

Company Profile

MattsenKumar Services Pvt. Ltd
MattsenKumar Services Pvt. Ltd
Outsourcing with MattsenKumar ("MK") means more than "just" competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its' clients-and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK's DNA--and these quality extras are built into their support model. Through our Business Insights team, in addition to successful transactional output, we also offer business analytics and assessment to further enhance our value proposition. A commitment to ensuring maximum protection of client data is demonstrated through several successive years of being PCI CERTIFIED -- MK's clients deserve nothing less.
View Contact Details+
Contact Details

Recruiter Name:Bharat

Contact Company:MattsenKumar Services Pvt. Ltd

Telephone:7503235386

Website:http://www.mattsenkumar.com